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Please read carefully.
This Returns Policy is for our protection only.
Teddywear is a small boutique not a large mail order company please respect this.
Your custom is valued and if you need any help, please contact us. Thank you.
The following does not affect your statutory rights.
Teddywear trades in accordance with the Consumer Protection (distance selling) regulations 2000 (SI 2000 No.2334).
The Regulations provide a cooling off period and an unconditional right to cancel during that period. The cooling off period starts the day after receipt of goods for seven working days.
Order should be cancelled in writing (by email, fax or by post). The regulations specify that you should do this before returning the item(s).
If you have received an item and it is unsuitable it may be returned, unused and in original condition, for a complete refund, (excluding shipping charges).
We are also happy to make exchanges provided we have the desired item(s) in stock. Re-shipping charges may apply in the case of exchanges.
Returns may only be credited back to the card used to make the original purchase.
Gifts may be exchanged, returned for store credit, or credited back to purchasers credit card. We cannot issue a refund to the gift recipient.
It is your responsibility to ensure that the correct postage is paid on Returns.
If you decide to cancel then you will have to return the goods unworn, in a timely manner as detailed below, and with all the original labels intact.
You have a "duty of care" over the garments until they are returned to us, you will also have to pay the costs of returning the goods to us and to take reasonable care to see they are received by us as we do not refund until the goods reach us safely.
If you cancel within the period given above then we will credit your credit/debit card within 28 days of the goods being received in the condition stated above.
You will be notified when your return have been received by email and you will receive a further email when your refund has been processed.
A polite request to customers: Please fold the garments carefully and do not try to squeeze them into too small a package/envelope.
Please do not use sticky tape to attach messages/invoices to our shoes boxes if returning them as all our products are brand new and sold as such and if packaging is damaged this reflects on us and can cause disappointment. Items that have been worn or washed will not be accepted.
For goods cancelled/returned after the cooling off period the following will apply:-
Goods returned 10 to 14 days 20% restocking/handling fee.
Goods returned 14 to 28 days 50% restocking/handling fee.
After 28 days no credit will be given.
Goods must be returned back in the condition they were sent.
Please send to:
Teddywear
83 Queen Annes Grove
Enfield
EN1 2JU
United Kingdom
We will do our best to make sure the goods you order will fit and we are happy to measure garments for you if you have any doubts about the sizing. Please help us to help you by getting in touch with us if you have any problems.
Faulty Goods
All our items are checked before dispatch but in the unlikely event that you receive a faulty item please Contact Us so we can either repair or replace your purchase for you.
Goods being Returned from outside the UK
Goods being returned to the UK will incur duty charges unless Customs and Excise are made aware that your parcel is being returned to the UK and is not an import into this country. If you do not mark your parcel a RETURN and customs charge duty then this will be deducted from your credit.
Last amended in June 2004 and approved by UK Trading Standards.
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Teddywear
sells childrens designer clothes
at discount prices from new born baby sizes, young children up to 12 years.
Teddywear is UK based and offers
a Worldwide Shipping service. You
will find our postage rates excellent. We
sell Balu,
Catimini,
Roxy,
Quiksilver,
Oilily,
Pampolina,
Miniman,
Marese,
Repetto,
Sulk,
Little
Darlings, Coco,
Emile et Rose, Lily
Rio and many more quality designer
labels and high quality kids fashion. You
may also find some Babar (an adorable brand for boys), Cacharel, DKNY, offered
for all ages, a small selection of Diesel including some jeans. Another French
classic brand, Elle. You will mainly see French
designer clothing collections here but we also like Italian
design quality with Joseph Girl, Monna Lisa and Replay. Paul
Smith, Timberland and Burberry have been stocked in the past and some pieces
may still be available in our sale. Our
kids clothing collections change constantly
and we always try to improve our range of kids clothing collections. Teddywear
also sells quality christening
wear from top
UK christening wear designer Little Darlings. We
love beautiful childrens clothes
and its a pleasure to be able to provide you will these gorgeous designer
and boutique kids clothing collections for your children. If you need any
assistance, please Contact
Us.
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