Can I return my order?
Yes, If you are not completely satisfied with your order, you can send all full priced items back to us within 14 days of you receiving your order, for an exchange or full refund (excluding P+P).
If you have purchased a reduced item, please read the section below on Sale Goods.
Please note that after 14 days you will be offered a credit note and after 30 days we are unable to exchange or refund.
How do I return my order?
All items sent back to us must be in their ORIGINAL CONDITION i.e. NOT WORN, ALTERED or WASHED. Your return should be packaged with suitable packaging material.
Please do not use tape on shoe boxes as this damages the packaging and may lead to disappointment to the final customer.
To return or exchange an item, you will need to enclose a form.
You can print of the Exchange/Returns Form here.
Please ensure you place this in with your return items.
We recommend that all goods are returned via a recorded method of delivery (i.e. Royal Mail signed for, Royal Mail Special Delivery or via a Courier) and that you get a proof of posting.
You are responsible for returning the goods and ensuring that they are received safely.
Please send all returns to:
Returns
Teddywear
83 Queen Annes Grove
Bush Hill Park
ENFIELD, EN1 2JU
UK
Refunds
Refunds will be processed within 30 days of cancellation/return. You will receive an email to confirm once the refund has taken place, however it may take a few days to show on your bank statement.
Exchanges
Exchanges will be dealt with as soon as we receive your returned goods.
If the exchange is for something of a higher value we may require some of your card details again.
If we do not have the desired replacement you will receive a full refund and an email confirming this.
International Customers
Please ensure that you mark the item as a UK Return as items incorrectly labelled will incur import duty which will be deducted from the amount refunded. If you need any further information about this please contact us.
Sale Goods
Items on sale or discontinued items can only be cancelled/retuned upto 7 working days starting the day after delivery.
Faulty goods
In the rare and unfortunate event of you receiving an item that is faulty, please accept our apologies and contact us to discuss your options.
For UK customers, please return any faulty items via either Royal Mail 1st or 2nd Class Recorded Signed For.
For faulty items that have been worn/washed we will endeavour to repair your purchase, if this is not possible then we will offer a replacement.
If we can not repair or offer a replacement, you will receive a refund. This does not affect your statutory rights.
Last amended in November 2008 and approved by UK Trading Standards.
Teddywear sells childrens designer clothing from top design houses around the world. From our Dutch friends in Holland you will see Oilily, Cakewalk, Jottum and Mim-pi. The Dutch designers create beautiful kids clothes and are known throughout the world for their originality. You will find fabulous Americal kids label Kate mack from the Biscotti fashion house. The designs from Kate Mack are truly designer creations fit for a princess! A new addition to our kids designer fashion collections is Mayoral, a stunning label from Spain. Mayoral is a designer kids label that boasts quality and an afforable price tag. The Mayoral kids clothing collection is for both boys and girls nfrom babies to 8 years. UK designer childrens wear labels from the UK include Little Darlings and Sulk. Beautiful quality clothing for kids that is desired by customers the globe over. Timberland is a great collection for boys that can be smart or casual - you will find fantastic Timberland footwear during the Winter season. Catimini, a French designer brand, that is designed exclusively for children. The Catimini kids designer wear collection is always bright and cheerful and undisputed quality. The childrens designer clothing collection from Kenzo is always a winning collection, the prints that are exclusively produced by Kenzo are perfect and every item designed for the Kenzo kidswear collection is carefully considered from the ladies wear department at Kenzo and checked to ensure that the same standards are observed throughout the brand. For babies you will see the adorable Emile-et-Rose collection. The designers are Emile-et-Rose are maticulous on quality and ensure that all the fine details are perfectly finished. Emile-et-Rose is very refined babywear. More recently we have added a funky t-shirt label to our kids designer clothing ranges called Fabric Flavours. Fabric Flavours are a london based design team and produce t-shirts and body suits that are really fun for kids. Vintage t-shirts featuring the Marvel characters such as Spiderman and Superman, a fabulous Star Wars collection and the adorable Hungry caterpillar and Mr Men and Little Miss. These adorable designer t-shirts look great teamed with our Angels Face petti skirts. The Angels Face petti skirts are gorgeous and come supplied in a super vintage style hat box.