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Can I return my order?
Yes, If you are not completely satisfied with your order, you can send all full priced items back to us within 14 days of you receiving your order, for an exchange or full refund (excluding P+P).
If you have purchased a reduced item, please read the section below on Sale Goods.
Please note that after 14 days you will be offered a credit note and after 30 days we are unable to exchange or refund.
How do I return my order?
All items sent back to us must be in their ORIGINAL CONDITION i.e. NOT WORN, ALTERED or WASHED. Your return should be packaged with suitable packaging material.
Please do not use tape on shoe boxes as this damages the packaging and may lead to disappointment to the final customer.
To return or exchange an item, you will need to enclose a form.
You can print of the Exchange/Returns Form here.
Please ensure you place this in with your return items.
We recommend that all goods are returned via a recorded method of delivery (i.e. Royal Mail signed for, Royal Mail Special Delivery or via a Courier) and that you get a proof of posting.
You are responsible for returning the goods and ensuring that they are received safely.
Please send all returns to:
Returns
Teddywear
83 Queen Annes Grove
Bush Hill Park
ENFIELD, EN1 2JU
UK
Refunds
Refunds will be processed within 30 days of cancellation/return. You will receive an email to confirm once the refund has taken place, however it may take a few days to show on your bank statement.
Exchanges
Exchanges will be dealt with as soon as we receive your returned goods.
If the exchange is for something of a higher value we may require some of your card details again.
If we do not have the desired replacement you will receive a full refund and an email confirming this.
International Customers
Please ensure that you mark the item as a UK Return as items incorrectly labelled will incur import duty which will be deducted from the amount refunded. If you need any further information about this please contact us.
Sale Goods
Items on sale or discontinued items can only be cancelled/retuned upto 7 working days starting the day after delivery.
Faulty goods
In the rare and unfortunate event of you receiving an item that is faulty, please accept our apologies and contact us to discuss your options.
For UK customers, please return any faulty items via either Royal Mail 1st or 2nd Class Recorded Signed For.
For faulty items that have been worn/washed we will endeavour to repair your purchase, if this is not possible then we will offer a replacement.
If we can not repair or offer a replacement, you will receive a refund. This does not affect your statutory rights.
Last amended in November 2008 and approved by UK Trading Standards.
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Teddywear
sells childrens designer clothes
at discount prices from new born baby sizes, young children up to 12 years.
Teddywear is UK based and offers
a Worldwide Shipping service. You
will find our postage rates excellent. We
sell Balu,
Catimini,
Roxy,
Quiksilver,
Oilily,
Pampolina,
Miniman,
Marese,
Repetto,
Sulk,
Little
Darlings, Coco,
Emile et Rose, Lily
Rio and many more quality designer
labels and high quality kids fashion. You
may also find some Babar (an adorable brand for boys), Cacharel, DKNY, offered
for all ages, a small selection of Diesel including some jeans. Another French
classic brand, Elle. You will mainly see French
designer clothing collections here but we also like Italian
design quality with Joseph Girl, Monna Lisa and Replay. Paul
Smith, Timberland and Burberry have been stocked in the past and some pieces
may still be available in our sale. Our
kids clothing collections change constantly
and we always try to improve our range of kids clothing collections. Teddywear
also sells quality christening
wear from top
UK christening wear designer Little Darlings. We
love beautiful childrens clothes
and its a pleasure to be able to provide you will these gorgeous designer
and boutique kids clothing collections for your children. If you need any
assistance, please Contact
Us.
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